Knowing what your customers want makes marketing easy (er)
I ran into an interesting study by Bain & Company that focuses on what customers perceive as the elements of value. The group identified 30 separate elements and grouped them in a pyramid based on Maslow’s Hierarchy of needs. From the bottom up the groups are:
- Saves Time
- Makes Money
- Reduces Risk
- Reduces Effort
- Avoids Hassles
- Reduces Cost
- Sensory Appeal
- Reduces Anxiety
- Rewards Me
- Badge Value
- Therapeutic Value
- Provides Access
- Provides hope
- Affiliation and Belonging
Does Your Site Do This?
It can with Stylaquin! Stylaquin is the easy to add Shopify app that transforms your website. Stylaquin makes shopping faster, more engaging, and more fun. Stylaquin shoppers stay longer, view over 85% more products, come back more often, and buy more when they do. Find us in the Shopify App Store.
Bain’s chart says that the five most important elements in the apparel industry are:
- Avoids Hassles
- Saves Time
When you read the list, you can see how important it is to really understand your target customer. Quality may not be as valued with younger shoppers looking for fast fashion. Variety may not be important to someone who likes wearing a personal uniform (Think Steve Jobs). Avoids Hassles is less true for real bargain hunters. Though site issues are universally despised. Design/Aesthetics won’t appeal to those who hate shopping and only buy clothes so they aren’t naked and cold. You see where I’m going here.
Understanding what motivates your customers is a cornerstone of marketing. Relying on big data for most customers will actually send you down a path that has broad appeal, but no specific appeal. In other words, it will work well for Walmart, but not for a boutique.
I think some of the most important elements for smaller businesses are in the Emotional and Life Changing groups. We don’t think about clothing as being heirloom but buying a jean jacket your daughter will want to wear in 20 years is an interesting angle.
Nostalgia has appeal to everyone, and if you are selling to a niche that has a time period, you can always hit that note and it will resonate. Steam Punk, Cottage Core, 50’s – 90’s and so on all have a nostalgia element to them.
Fun and entertaining is another element that will resonate with power shoppers. Make shopping more fun and engaging and shoppers will come back. (That’s what Stylaquin does!)
Women often joke about needing some retail therapy, but it’s real, and having a great shopping experience is something those who like to shop genuinely value. When the mood strikes, there is something oddly relaxing about looking at lots of beautiful things, even if you don’t buy them. There’s also a rush when you find items that spark joy, whether it’s the prefect gift, or the perfect pair of shoes.
Social impact is another area that has trementous power. Tom’s shoes, Ivory Ella, Bert’s Bees and many more have social impact at the core of their business model. Younger customers have shown tremendous brand loyalty to companies that give back to causes they care about.
Add a Styling Board and a Wishlist!
The Stylaquin Idea Board keeps customers engaged in two ways: it’s an interactive styling board where shoppers can collect and curate all the things that interest them; and it also acts as a wishlist that shoppers can return to. Find us in the Shopify App Store.
Creating connection with your customers takes time. Use the elements as a guide to spark ideas for everything from sales to social media posts. Think about the ones you can align with easily and focus on them. Good luck!